Where is the jewelry being shipped from?
All our jewelry, bought from this website, is shipped from our studio in California, USA.
Do you deliver outside of USA?
Oh, yes. We ship worldwide!
International shipping charges to your location will show up during the checkout. In case you face any difficulty placing orders on the website or want to discuss alternative shipping/payment options, just drop us a mail at firstname.lastname@example.org
Please note: when ordering jewelry from Lai for international deliveries you may be subject to import duties and/or taxes of the country. We are not in a position to advice you on what custom duties/taxes you may have to pay and we cannot take that responsibility.
What payment methods does Lai accept?
We accept credit cards, debit cards, e-wallets, bank deposits and Paypal. If there is any other means of remittance that you'd like to discuss then please drop us a line at email@example.com.
How long until my order ships?
Items that are ready to ship will be shipped within 1-2 business days.
Items that are made to order; will be shipped within 3-4 weeks, depending on the item. In case of any delays we will be sure to inform you well ahead of time.
If you want the jewelry to reach you by a definite date, please contact us before purchasing and we can look at our options together and try to make it work!
A lot of designs seems to be sold out.....why is that and why are they still listed?
All our designs are limited edition and we make very small batches of these- so often we sell out some designs very quickly. We don't remove the sold out designs from the website since they are a part of a story (collection) that, for us, was not a seasonal release but an ongoing narrative.
If we do not have your item in stock (and to be honest, it's just plain impossible to keep all the designs- now counting over 400+ styles- in stock), use the 'notify me' button to indicate your interest in a particular sold out design or drop us a mail at firstname.lastname@example.org.
Can I re-order a sold out item?
Though we can't take up piece meal requests for sold out items we do have a 'notify-me' button next to every sold out item.
Leave your e-mail id there and we'll send you a notification mail as soon as that design becomes available. This feature also helps us know which sold out designs you are coveting so we can put them into production- therefore we highly encourage you to use it.
In my order, I want some jewelry pieces to be sent to one address and rest to another. Possible?
Well, we can only ship to one address per order.
So in case part of your order needs to be shipped to another address- you will need to place a separate order for it.
I just placed an order but realized that I need to add something else too. What do I do?
You are in luck if we haven't dispatched your package!
You can add to your order as long as it is in our premises. Once the packet has been dispatched, you will need to place a new order.
How long will it take for my order to get delivered?
Orders within USA are usually delivered within 2-4 working days via USPS Priority mail or Fedex/UPS ground. International orders can take 4-14 days depending on the location (these are estimates for delivery via USPS Priority Mail International or DHL/FedEx). For more information on Shipping, please read here.
Is there any marking/hallmark/925 stamp on your jewelry?
Our jewelry is stamped with a '925' mark to indicate sterling silver and also bears our signature 'Lai' stamp to authenticate its origin.
Do you gift wrap items?
All our jewelry is sent in elegant, ready-to-gift linen pouches. We also include a square authentication + care card with all orders. If you intend to gift the jewelry, this card is a great insertion.
If you have any specific request apart from this default packaging, then do drop us a line at email@example.com and we'll try our best to accommodate your request.
I live in/am visiting California. Where exactly are you based and can I drop in?
We are in the SF Bay Area and you are welcome to drop in should you happen to be nearby.
This is a home-office not a shop so there is no jewelry display. You will be required to make your selection on-line (from this website). We'll pull out your shortlisted designs and will be happy talk jewelry and everything else over a cup of chai or coffee.
Sounds good? Just drop in a note to firstname.lastname@example.org to book an appointment.
Do you take customization requests?
Unfortunately not- sorry about that.
But no harm asking, right? So do drop us a line at email@example.com and we'll see what we can do.
Can we get in touch with you for corporate gifts?
Please write to firstname.lastname@example.org with your requirement/ideas and we'll be happy to work with you to make it the best gift ever.
For any query not addressed here, please write to email@example.com and we promise to get back to you at the earliest.
Over the last few years we have enjoyed a very personal and close relationship with our customers through direct interactions, email, and our social media pages. We value these interactions and want to continue to build these relationships with you. Your order means more than a mere transaction to us and we will always find ways to keep it personal.
You can follow us on our Facebook and/or Instagram page for regular updates. And do join our mailing list (below) to receive all the important updates and 1st dibs on new collection launch directly in your mailbox.