Shipping and Returns
We ship everywhere!
Currently we ship all orders, within continental USA, from our studio in California, primarily through USPS Priority mail, UPS or FedEx.
For international orders, we use DHL, USPS International Priority Mail or FedEx.
Delivery within USA:
Shipping charges are an additional $10 per packet for all orders up to $200. Orders above $200 enjoy free shipping.
You may track your order on the website after your order has shipped. Upon dispatch you will receive a confirmation email with the tracking details of your order.
International (out of USA) deliveries:
International shipping charges to your location will show up during the checkout.
When ordering jewelry from Lai for international deliveries you may be subject to import duties and/or taxes of the country. We are not in a position to advice you on what custom duties/taxes you may have to pay and we cannot take that responsibility.
Although we try our best to ensure packages are delivered in a timely manner, we depend on third party logistics providers for our shipping. While we’ll do our best to deliver your packages on time and use the best providers we can, once a package is out with a delivery service, there is not much we can do when it takes a little longer to get to you than it should. We appreciate your patience in such situations.
Lai takes great pride in the level of quality and authenticity of our pieces. It is important for us that you wear with love and satisfaction any jewelry you buy from us and not feel stuck with it just because you have bought it!
If for any reason, you feel dissatisfied with the jewelry that you have purchased, you are welcome to return it to us within 7 days of purchase- unworn and in its original packaging for full refund or store credit. No returns or exchanges are accepted after 7 days. Please note: shipping charges cannot be refunded.
Exceptions: (1) we do not accept returns on Nose pins for hygiene purpose- except when a wrong design or version has been sent by us.
(2) we do not accept returns on Vintage or any other One-Of-A-Kind designs- except when a wrong design has been sent by us.
(3) we do not accept returns on Limited Edition/Capsule collections that are listed on the website for a short duration- except when a wrong design has been sent by us.
When returning items to us, the customer is responsible for all return shipping costs. Please send your items using trackable methods to ensure safe delivery. Till it reaches us, the packet is customer’s responsibility.
However, despite our QC, if you receive a defective piece, we could either replace it for you while paying for return shipping or refund the entire amount- including shipping charges.
Please allow for slight variations due to handcrafted nature of our jewelry. These are the maker's mark and should be cherished as such. Also, we mostly use genuine stones which means our stones can have color variation and inclusions- which are a testimony of their natural origin and not defects. If these things bother you, then you need to check with us before placing your order.